Ascent Hospitality hiring Sales Cordinator in Mobile, AL

Position Summary The Sales Coordinator provides administrative and operational support to the Sales & Marketing team to help achieve the hotel’s revenue goals. This role involves coordinating sales activities, managing client correspondence, maintaining records, and assisting in the planning and execution of events and group bookings. The ideal candidate is organized, detail-oriented, and customer-focused, with excellent communication skills.

Key Responsibilities

Sales Support

• Assist the sales team with preparing proposals, contracts, and group resumes.
• Maintain and update client databases, contact lists, and sales reports.
• Handle incoming sales inquiries by phone, email, or in person, ensuring prompt and professional responses.
• Coordinate and follow up on leads, quotes, and tentative bookings.
• Support the preparation of sales presentations, promotional materials, and market research.

Administrative Duties

• Manage and distribute internal communication for the sales department.
• Schedule meetings, prepare agendas, and record meeting minutes.
• Assist in preparing monthly sales reports and forecasts.
• Handle filing, document control, and data entry related to sales and event bookings.

Event and Group Coordination

• Liaise with clients to gather event details, rooming lists, and special requirements.
• Coordinate with other departments (Front Office, Banquets, F&B, Housekeeping) to ensure seamless service delivery.
• Follow up post-event to ensure guest satisfaction and identify repeat business opportunities.

Customer Service

• Build and maintain strong relationships with clients and travel partners.
• Provide support to guests and clients before, during, and after events or stays.
• Handle guest or client feedback professionally and escalate issues when necessary.

Qualifications & Skills

• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with hotel PMS or CRM systems (e.g., Opera, Delphi) is an advantage.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.