Blue Sky Hospitality Solutions hiring Assistant General Manager-Holiday Inn Mobile West I 10, AL in Mobile, AL

Reports To: General Manager

Position Summary

The Assistant General Manager (AGM) plays a critical leadership role in supporting the General Manager in the day-to-day operations of the hotel. This position ensures operational excellence, guest satisfaction, financial performance, and team engagement while maintaining full compliance with IHG brand standards, company policies, and local/state regulations.

The AGM serves as the acting General Manager in the absence of the GM and is expected to lead by example, fostering a service-driven culture focused on quality, accountability, and results.

Key Responsibilities

Operations & Guest Experience

• Assist the General Manager in overseeing daily hotel operations across all departments, including Front Office, Housekeeping, Food & Beverage (if applicable), Engineering, and Sales.
• Ensure exceptional guest service and prompt resolution of guest concerns, complaints, and service recovery situations.
• Monitor guest satisfaction scores (GSS), reviews, and brand audits; implement action plans to drive continuous improvement.
• Ensure full compliance with IHG brand standards, SOPs, safety, and cleanliness expectations.

Leadership & Team Management

• Support hiring, onboarding, training, scheduling, and performance management of hotel associates.
• Lead, coach, and motivate department heads and supervisors to achieve operational and service goals.
• Enforce company policies, labor standards, and HR practices consistently and professionally.
• Promote a positive, inclusive, and accountable workplace culture.

Financial & Administrative Oversight

• Assist with budgeting, forecasting, and controlling labor and operating expenses.
• Monitor payroll, scheduling efficiency, overtime, and productivity metrics.
• Review daily reports, P&L statements, and operational KPIs to identify trends and improvement opportunities.
• Ensure proper cash handling, banking procedures, and internal controls are followed.

Sales, Revenue & Community Engagement

• Support sales and revenue initiatives, including group business, local accounts, and occupancy-driven strategies.
• Collaborate with the Sales team on client relations, site visits, and local outreach.
• Represent the hotel professionally within the local community and business network as needed.

Safety, Compliance & Risk Management

• Ensure compliance with OSHA, fire/life safety, health department regulations, and company risk management protocols.
• Assist in incident reporting, investigations, and corrective action plans.
• Maintain readiness for brand inspections, audits, and local authority visits.

Qualifications & Requirements

• Minimum 3–5 years of hotel management experience, preferably in a full-service or select-service branded hotel.
• Prior experience as an Assistant General Manager, Operations Manager, Rooms Manager, or similar leadership role preferred.
• Strong knowledge of hotel operations, labor management, and guest service standards.
• Experience working with branded standards (IHG experience preferred).
• Proven leadership, communication, and problem-solving skills.
• Ability to work flexible schedules, including weekends, holidays, and evenings as required.
• Proficiency with hotel systems (PMS, POS, scheduling, and reporting tools).
• High school diploma or equivalent required; hospitality or business degree preferred.

Physical & Work Environment

• Ability to stand, walk, and move throughout the property for extended periods.
• Occasional lifting up to 25 pounds.
• Fast-paced hospitality environment with frequent guest and associate interaction.

What We Offer

• Competitive salary based on experience
• Performance-based bonus potential (if applicable)
• Health, dental, and vision benefits (per company plan)
• Paid time off and holidays
• Growth and advancement opportunities within a multi-property hospitality portfolio