OberaConnect hiring IT Computer Services Technician in Daphne, AL

Summary:

OberaConnect is a fast-paced, rapidly growing IT Services Company in Daphne, Alabama. We are seeking a knowledgeable and customer-focused IT Computer Services Technician to join our team. In this role, you will be responsible for providing technical support, maintaining computer systems and networks, and ensuring the smooth operation of our customers’ IT infrastructure, computers, and servers. You’ll work closely with end-users, diagnosing hardware and software issues, and delivering timely solutions to support our customers’ businesses. 

Key Responsibilities: 

• Provide first- and second-level support for desktop, laptop, printer, and peripheral issues. 
• Install, configure, and maintain hardware and software systems. 
• Troubleshoot and resolve network connectivity issues (LAN/WAN, Wi-Fi, VPN). 
• Perform routine system maintenance, including updates, backups, and virus protection. 
• Set up user accounts, permissions, and passwords in accordance with company policy. 
• Maintain inventory of IT assets, hardware, and software licenses. 
• Assist in the deployment of new systems and upgrades. 
• Document technical procedures, configurations, and solutions. 
• Provide technical support both in-person and remotely via phone, email, or remote desktop tools. 
• Collaborate with other IT staff to support large-scale projects and rollouts. 

Qualifications: 

Required: 

• Bachelor degree or equivalent combination of schooling and experience in Computer Science, Information Technology, or related field. 
• 1–3 years of experience in a technical support or IT services role. 
• Strong knowledge of Windows and macOS operating systems. 
• Familiarity with Microsoft 365, Active Directory, and common business software. 
• Basic understanding of networking protocols and concepts (TCP/IP, DHCP, DNS). 
• Excellent problem-solving and communication skills. 
• Ability to manage multiple tasks and work independently or in a team environment. 

Preferred: 

• CompTIA A+, Network+, or other relevant certifications. 
• Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow). 
• Exposure to virtualization technologies (e.g., VMware, Hyper-V). 

Work Environment: 

• Office-based with potential travel to other locations. 
• May involve lifting and installing equipment (up to 50 lbs). 
• Some after-hours work may be required during system upgrades or emergencies. 

Compensation: 

• $60,000/year 
• Benefits package including health, dental, retirement, PTO. 

Job Type: Full-time, in-person at the headquarters office in Daphne, AL

Email [email protected] for more information.