Roofing World hiring Call Center Manager (REMOTE) Job in Alabama

Job Title: Inside Sales Manager (Remote – U.S.-Based)

Job Overview:
We are seeking a highly experienced and strategic Inside Sales Manager to lead and grow our remote inside sales team. This role requires a proven background in outbound sales, software sales, and call center management. The successful candidate will be responsible for driving revenue, ensuring operational efficiency, and leading a high-performing team in a fast-paced sales environment.

This is a fully remote position open to candidates based in the United States.

Key Responsibilities:

• Lead, coach, and develop a team of inside sales representatives, ensuring consistent performance and continuous improvement.
• Oversee daily operations of the inside sales team, including staffing, scheduling, and resource allocation to meet demand.
• Monitor individual and team metrics (e.g., call volume, conversion rates, appointment quality) and take action to optimize performance.
• Provide real-time feedback, conduct regular performance evaluations, and implement structured training programs.
• Collaborate with leadership to refine outbound sales strategies and implement tactical plans to drive customer acquisition and revenue growth.
• Ensure the team consistently books high-quality appointments that contribute to meaningful business opportunities.
• Foster a culture of accountability, customer service excellence, and results-driven performance.
• Analyze data and reporting dashboards to identify trends, gaps, and opportunities for improvement.
• Maintain strong knowledge of the company’s offerings and ensure the team is effectively communicating value to prospective customers.
• Recruit and onboard new team members as needed to support business growth.

Required Experience:

• Minimum of 5 years in inside sales management, with a significant portion spent in a call center or high-volume outbound environment.
• Proven experience in staffing, scheduling, coaching, and performance management of sales teams.
• Demonstrated success in managing remote teams and achieving sales targets in a SaaS or tech-driven organization.

Key Skills:

• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical abilities and experience using sales and performance metrics to guide decision-making.
• Ability to create and enforce processes that ensure consistent performance and productivity.
• Excellent customer service and negotiation skills.
• Fluency in English is required.

Compensation:

• Total Compensation: $50,000 – $65,000

This includes a base salary plus performance-based bonuses.

Benefits:

• Work from Home: Enjoy the flexibility of a fully remote role, with no commuting required.
• 401(k) Plan: Build your future with employer-supported retirement savings.
• Comprehensive Insurance: Health, dental, and vision coverage for you and your family.
• Generous Time Off: Maintain a strong work-life balance with ample paid time off.
• Career Growth: Leadership and advancement opportunities as the company continues to expand.

Job Type: Full-time

Pay: $50,000.00 – $65,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Sales management: 3 years (Preferred)
• Sales: 3 years (Preferred)
• Management: 3 years (Required)

Work Location: Remote