Tritium hiring Technical Support Engineer – Remote Job in United States

• Global company and an innovator in the EV space
• Make a tangible impact on electrifying transportation
• Work with a high performing team

About Tritium

Join Tritium, a leader in advanced DC fast charging infrastructure for electric vehicles.

Recently acquired and revitalised under new ownership, Tritium is dedicated to leading the charge in the evolving EV industry. Our state-of-the-art technology empowers public and fleet customers to charge their electric vehicles seamlessly, anywhere and anytime, accelerating the global transition to sustainable transportation.

As we embark on this new chapter, we’re seeking passionate individuals to join our mission of electrifying transportation. At Tritium, you’ll find a collaborative culture that values creativity, teamwork, and individual excellence. Our commitment to innovation, sustainability, and strong partnerships drives us to deliver a superior charging experience.

If you’re ready to help shape the future of sustainable transportation and make a meaningful impact, explore our career opportunities. Join Tritium and be a part of the transformation in the EV charging industry.

About the role

Operating as a key member of Tritium’s Americas team, the Technical Support Engineer will be responsible for all pre- and post-sale technical support. This role is solutions, integration and services oriented, focusing on finding solutions for customers to deliver the best customer experience on owning Tritium EV charging equipment.

We’re seeking a Technical Support Engineer to serve as the primary technical interface between Tritium and our US customers. You’ll provide expert-level support for our DC fast charging infrastructure, combining deep technical knowledge of power electronics and EV charging systems with exceptional customer service. This role offers the opportunity to work with cutting-edge technology while directly supporting the electrification of transportation across America.

In addition to direct technical support responsibilities, the Technical Support Engineer will be responsible for the development of more junior colleagues, process and tool improvements, and will act as a subject matter expert, liaising with software and hardware engineering teams in Brisbane and beyond.

Key responsibilities include diagnosing and resolving complex hardware/software issues, collaborating with our Brisbane engineering teams, supporting field technicians with installations, and creating technical documentation. You’ll interface with major charging networks and fleet operators, ensuring optimal performance of our RTM75, PKM150, and TRI-FLEX charging systems.

This position is preferably located on the East Coast or Central region, however we are open to this role being based anywhere in the US with willingness to travel as needed.

About you

• Bachelor’s degree in Electrical Engineering, Electronics, or related technical field
• 3-5 years experience in technical support, field service, or power electronics
• Strong understanding of AC/DC power conversion, electrical safety, and industrial control systems
• Customer-facing technical support experience with complex electro-mechanical systems
• Excellent communication skills with ability to explain technical concepts to diverse audiences
• Willingness to travel 25-30% for customer site visits
• Passion for sustainable transportation and clean energy solutions

What’s on offer

Our people are our most important asset. We want to change the world for the better and we need you to do it. We invest and nurture our talent, enabling you to succeed and achieve your full potential. Other benefits include:

• Competitive salary package
• A diverse range of learning opportunities and career paths
• Career growth and development
• Comprehensive benefit package to include medical/dental/vision
• Access to free mental health
• Family coverage available
• High-deductible health plan option
• Contributions to health savings account
• Healthcare savings and flexible spending account options available
• 401k with company match

Salary Range: $75,000 – $90,000 annually

Tritium is an equal opportunity employer.