Goodwill Gulf Coast hiring Donation Center Attendant (44146) in Mobile, AL

DEPARTMENT: Donated Goods SUPERVISED BY: Manager ADC Operations/Director of Donated Goods Growth and Logistics

SUPERVISES: n/a STATUS: Non-exempt, Part-time or Full-time

Mission Contribution: Providing funding for our mission services operation.

Function: Providing customer service to donors, handling and sorting donations.

Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation).

• Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
• Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
• Keep an accurate count of donations.
• Sorting donations into designated equipment.
• Ensures a clean and empty work center at the end of each shift.
• Ensures the image of the exterior and interior of the donation area are maintained to Goodwill standards.
• Offers a “Donor Thank You” tax receipt, and completes daily donor count. .
• Coordinates with truck drivers and helps the actual loading of the trucks, when they arrive.
• Completes daily reports, including in and out log and zip code reports.
• Monitors and reports to immediate supervisor, any needed supplies, including first aid supplies, containers, bins, and paperwork.
• Sorts and pairs sellable shoes and sorts belts and purses
• Empties donation box at the beginning and end of every shift. Records accurate count of donations in box as well as count of donations left outside center and donation box 3 bags/boxes = 1 donation.
• Opens and closes donation center reporting to the dispatcher arrival time and any time other than scheduled lunch or breaks that the donation center will be closed.
• May be required to work one day a week at a Goodwill store location.
• Maintains adherence to all company policies and procedures.
• Other duties as assigned.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must be able to take initiative and work well with little supervision.
• Must be able to work a flexible schedule including nights and weekends.
• Must possess excellent organizational and communication skills.
• Ability to function in a hectic work environment with occasional periods of high stress.

Experience And Education Requirements

• • High School diploma or GED preferred, but not required.
  • Prior work experience in the service industry preferred.
  • Must be at least 18 years old.

Physical Requirements

• Ability to engage in frequent bending, stretching and stooping.
• Ability to engage in prolonged standing, walking and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands and wrists, repetitively.

Working Conditions

Considerable physical exertion. Exposure to soiled and damaged donated goods materials. Exposure to a variety of weather conditions (extreme heat, cold, rain, etc.).

Critical Performance Factors

• Customer Service
• Safety/Accident Prevention
• Image
• Speed and quality of sorting and processing goods