Virtix Health hiring Site Data Collector/Call Center Agent – Hybrid – Mobile, AL Job in Mobile, AL

Virtix Health offers a range of services and products to its clients. In a medical chart retrieval capacity, the Records Retrieval Agent represents the clients/health plans in requesting and collecting medical records from healthcare providers. This is a hybrid role. The expectation of this position is to collect medical records both in person and electronically from providers offices. In addition, this position will also provide telephonic assistance to schedule and retrieve medical records by contacting provider offices gathering and recording appropriate data, verifying existing information, and ensuring records are timely retrieved.

Essential Functions:

· Accurately and efficiently conduct medical record abstraction services both in-person and electronically;

· Travel to medical facilities in specified area of region from home to complete review services as assigned by Virtix Health and represent Virtix Health with medical facility staff.

· Scan relevant components of the medical record to support clinical reviews to be performed;

· Contact provider offices to request copies of medical records;

· Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices;

· Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application;

· Provide professional communication and customer service with provider offices throughout the record retrieval process;

· Make regular and consistent phone calls to complete timely retrieval;

· Enter and maintain records into the in-house computer application to document and track record retrievals

· Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet;

· Pass quality and accuracy testing as requested in a timely manner;

· Fulfill those responsibilities and/or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the Company.

Qualifications and Requirements:

• Clinical experience is preferred – such as medical assistant, certified nursing assistant, medical clerk or related experience;
• Previous call center sales or collections experience acceptable with experience in a healthcare environment or office setting preferred
• Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
• Professionally skilled in verbal and written communication;
• Must be willing to travel;
• Demonstrate accuracy and attention to detail in the retrieval lifecycle process
• Must have reliable high-speed internet
• Understanding of HIPAA regulations
• Computer skills with navigation of applications
• High School diploma or equivalency required

Physical Requirements and Demands:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Car travel for this position is required to perform job duties.

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote